Social Like Lionel

If you're trying to wrap your head around social media, you're not alone. There are several books on the subject and thousands of articles penned daily in an effort to explain it all. Social media has burst onto the scene and brought with it technology that's confusing for many. From business leaders to stay at home moms, folks are worried about getting left behind. Whether you're just starting out or looking to incorporate social media in your business strategy, I have a wonderful example for you to follow. His name is Lionel.
As a student of social media, I immerse myself daily in the words of thought leaders like Brian Solis and Jason Falls. In his book, Engage, Solis defines social media this way:
"Social media is the democratization of information, transforming people from content readers into publishers. It is the shift from a broadcast mechanism, one-to-many, to a many-to-many model, rooted in conversations between authors, people, and peers."
With that, it's important to know that social media is essentially about listening to others and engaging them in meaningful conversation whereby participants walk away having learned or resolved something. Whereas the technology used for conversation and interaction changes, the human element does not. Hopefully, that gives you some relief. If you can communicate effectively, you can succeed - regardless of the platform. That's where my friend Lionel comes in.

Lionel is not a social media guru nor is he a corporate CEO. He is a retired Cajun gent with a well groomed mustache who loves travel, nature, music, writing, and great wine. His passion for living and his genuine interest in the lives of others is remarkable. Whether he knows it or not, Lionel is an amazing communicator. His posts to Facebook are upbeat and positive and almost always tell a story. With his words he draws you in, sharing rich experiences that make you laugh or make you ponder. His style is playful and never forced: 

"Should you encounter a Navajo... don't hesitate to amble up with a smile... and uttter... 'YA-TA-Hay...' It should extract a smile... If not, try 'Bah-o-hoony' and walk away!"
"An incredible Motel check out... Barstow Ca... Happen chance... a fellow enroute from Nevada to Ca... his mother's funeral... a group from Nebraska... having continental breakfast... and the Indian Owners... I mention my guitar... the Nevada fellow plays and sings... we strike up a song. "Old Smokey"... SING ALONG... 30 minutes later we are all friends!"
"Learned many years ago, most human beings... if not all, enjoy conversation... I will on occasion, select some distant subject... approach a total stranger... and pose... a question or two... igniting a chat. Recently at a local Costco... I decided to survey 6 seniors... "Have you ever picked cotton?"... much to my amazement 3 had!! ... we compared sacks, stalk heights!"
"Had two birds... crash head-on into our porch window... I was able to revive one, yesterday... with very delicate "CPR" on its little feathered breast... Bobbi and friend Roger, were spellbound... until the bird slowly opened its eyes... look around, then was set on the deck... where in a few minutes... he made a running takeoff... it was a Rufus Sided Tohee... "
So what can we take from these words and why should we be social like Lionel? I say, regardless of why you use social media, it's important to find a voice, to be sincere, and to say something worthwhile. Be consistent and engage your audience; listen to and share yourself with them. Eventually, you will become influential in your field. Our friend Lionel sure has... he's proven himself a pro at living life!


Why Facebook Will Die

In the Beginning, there was the Social Network…” Our modern creation story begins just so - from a tiny grain of sand came Something alluring and new. Soon thereafter an unexpected groundswell, a possessed and swarming buzz descended upon the land. It spread by words both digitized and from mouths; lips smacked of it on television screens. A new religion for the masses sprang forth amongst faithful and fervent clicking and with it the promise that all would be welcome, if only by request. Eventually a movie was made, and like prophets of old transcribing visions in the desert, we had documented and preserved our legacy for antiquity. Today, 600 million people subscribe to Facebook. Like others, I believe the social network will continue to grow - but unlike some, I say it will only grow for a while.

In the short run, the Word will spread: to Baby Boomers, late-adopters, and those anointed with the gift of Internet. But in the long run the voices of dissent will prevail, and the movement here in the States will be joined by others the world over in proclaiming the truth. They feel, and justifiably so, that given the tradeoff (what users surrender for what is gained), Facebook is short on both value and integrity. As a result, momentum will fade, public opinion will shift, and users will convert from buy to sell. They'll divest themselves of Facebook and opt for "liking" less risky, more attractive social networks. 

I don't know everything about investing or free markets but I know a little. I know that history repeats itself and diversification is important. In the name of growth and returns, some entities take on extraordinary risk. They can become overvalued or so big, they fail. I know that consumer taste changes, and while loyal up to a point, they're also notoriously fickle. As a result, upset and turmoil in the information economy can result in dissent and dissolution of brand loyalty. Every minute of every day, competition stirs across the planet to meet and create new demand. This is why Facebook will die. 

As wonderful as it is or currently perceived to be, Facebook exists within a free market. Meaning, it's subject to competitive forces and the whims of consumer taste, among other things. For the moment, Facebook is king. It boasts half a billion subjects around the globe and lays claim to a vast empire of riches. But history suggests the horizon carries the arrival of invasion: barbarians at the gate, marauding competitors, or even a threat from within. You can bet they’re toiling now, forging old technologies to new in a plot to divide and conquer. Once strategically positioned, they’ll fire arrows of innovation and herald the trumpets of security and privacy. The old kingdom, newly disenfranchised, will commence facilitating its own overthrow.

For the extended metaphor, this scenario is not far-fetched. That's because most Americans (and subjects elsewhere) are fans of democracy. They relish competition, crave variety, and bet the long shot. Dictators, monopolies, kings... child, please. Not for here, not for long. Call them impulsive or prone to fads, Americans elevate then love to hate - Tiger Woods, Sarah Palin, "King" LeBron James, anyone? Since time immemorial, people have loved to see the fall of Icarus. 

What am I saying? Facebook cannot possibly hold dominance in the face of fickle users and rising competition. But how else is Facebook vulnerable? If privacy is not respected, Facebook will die. No one likes feeling betrayed, and by nature we avoid what can't be trusted. To think that people are squeamish now with the Patriot Act and Google's camera vans - in comparison, those small potatoes. With Facebook, you don't have to be a suspected terrorist to be under surveillance. "The data they collect on users rivals the best and most comprehensive company data base."

Imagine a scenario from the near future where you're at a restaurant enjoying dinner with friends. At a table close to you, a young lady snaps a picture of her date that incidentally captures you in the background. Moments later, she posts the picture to her wall. Thanks to Facebook's new face recognition technology, you get tagged at Mario's Family Eatery with a mouth full of meatballs. Life just got easier! For everyone to know your business, that is - marketers included. But hey, if you're not hip to these new features, it's no big deal. Just set aside 15 minutes of your day to figure how to opt-out. 

One of my favorite lines from the movie, Coming To America, is when Mr. McDowell, after becoming fed up and furious, turns to King Jaffe Joffer and breaks him off with, "I don't give a damn who you are. This is America Jack!" And so it is, a land of freedom and diversity; a place where people give their spirit and support to underdogs just because. In 2011, they live by Burger King's tag line, not Henry Ford's. Whenever King Zuck proclaims, "you may have any social network you like, as long as it's blue and white," the people will say, "we'll have it our way, thank you very much."

And so the story goes. Facebook becomes viewed as tired and shady while competitors rise in the name of fair trade and force the king to abdicate his throne. These will be the social networks of the future, for the future. They’ll battle one another to best fulfill the demands of the enlightened. Their mission statements will tout words like ‘transparency’, ‘privacy’, and ‘respect’. The networks of the future will be innovatively conceived and creatively inspired. Information management will be fun and easy for users - following the prerequisites for design. Now more aware and risk-averse, users will divest themselves of Facebook, and go on to manage a portfolio of more evolved social networks. In the end, a brief commemorative service will be held for the departed. Those who gather to pay their respects to the blue and white screen will do so if only for nostalgic reasons, while not a few will be distractedly checking in to their newest account.